We're here to help.

In order for you to get the best out of your Add.it experience, we've compiled a list of the questions we get asked the most often.

FAQ

Account

There are several ways you can create an Add.it account:

  1. Click the Log In link in the top right corner of the page. If you do not already have an account, you may choose to create a new account.
  2. Click the Register button in the bottom right corner of the page. You may also choose to register with your Facebook or Google account.

Yes, you can if you feel that you need more than one account, but only one account per Facebook profile or Google email address can be created.

At the moment, any persons under the age of 13 are prohibited from registering.

Check your SPAM folder to make sure it did not get filtered out. Also be sure you entered your email address correctly.

Try accessing your confirmation email on another device and reattempt activation.

Login to your personal account to open your home dashboard. Click on your Profile picture to edit your profile settings.

If you know your password and want to change it, login to your account and click on your Profile picture and from the drop down menu select "Profile". At the bottom of the page click on "change password". Enter your new password and save your new settings. 

If you forgot your password, click the Log In link in the top right corner of the page. After the login page opens, click the Forgot your password link. Then, enter your email address and click the Send button. A password recovery code will be emailed to you within minutes.

Yes, they will be, although web browsers typically store pages in your internet cache to speed up page viewing. You may want to clear your cache memory by forcing a refresh to see the latest version. Try the following:

Windows: ctrl + F5 to refresh the page

CTRL+SHIFT+R or CTRL+SHIFT+DELETE to clear the cache

Apple: Safari->Preferences->Advanced, check Show Develop menu box in menu bar, click Develop menu->Empty Caches.

Linux: CTRL+SHIFT+DELETE, Clear data button.

If this does not work you will have to manually delete your cache.

  1. Go to your browser history.
  2. Select the following: Browsing History, Download History, Cookies, and other site data, Cached (images and files).
  3. Click CLEAR DATA.
  4. Exit/quit all browser windows and re-open the browser.

Be aware that your internet service provider may also be doing internet caching. Refer to your service agreement or contact them to find out if they are and how often they refresh pages.

Dashboards

Your home dashboard is your personalized, interactive command station. You can add widgets, change the layout, edit your profile, check notifications, or create new dashboards that focus on one key area of your life. Dashboards allow you to manage all your daily affairs at peak efficiency. 

Dashboard may be shared with other people to keep on top of group projects, meetings, or other events.

You can create a new dashboard by clicking on the dropdown menu from the Header menu and choosing “Add dashboard”.

You can create as many dashboards as you want.

You are presented with predefined dashboard categories that you can use for newly created dashboards. This means you can’t create your own dashboard categories.

New categories would have to be coded into the platform to integrate with the recommendation system. As we continue to grow with our users, new categories will be added based on popular requests.

Your default dashboards are already in predefined categories and new dashboards can be added into these categories.

All users are free to share their dashboards (other than the Home dashboard) as well as any widgets and modgets that they may own. The home dashboard cannot be shared. When you share a dashboard with someone, you are sharing all the widgets that you own from that dashboard, not those shared with you. There is a full editable mode and a read only sharing mode, which means you can choose whether you want to allow your dashboards and widgets to be edited, or not.

You can share your dashboards by clicking on the share icon in the dashboard header and typing-in an email address or choosing it from a suggested list of your contacts.

No, you cannot reshare a Dashboard that has been shared with you by another user.

Dashboards that have been shared with you will appear in your Dashboards list and are indicated by a share icon.

Platinum Widgets can only be used by people who have purchased them.

The AdSense widget allows us to generate funds to further develop and support our platform. Pro users are able to remove this widget! Go Pro here!

Created dashboards will be populated with the standard widgets for the chosen dashboard category type.

You can assign any name you want as long as there is not another dashboard with that name already.

Yes, simply open the Dashboard list and click on Rearrange at the bottom. Then you can click and drag the dashboards in any order you wish.

The shared widget dashboard contains all the widgets that other users have shared with you.

No. Once deleted, a dashboard is permanently removed so it cannot be recovered, and is not backed up for privacy concerns. Be absolutely sure before you delete a dashboard.

Widgets

Widgets are the building blocks of the Add.it platform and they bring functionality to your dashboards. They display data, perform calculations, and keep you on top of the things you need to do.

Widgets can provide breaking news, display family photos, create lists, store files, give updates on the stock market, play videos, provide weather forecasts, play music, keep track of your household budget, tell you the latest gas prices, and a whole lot more. Just add the widget you need to your dashboard.

Widgets can also be sorted, moved, archived, deleted, pinned, favorited, edited, and shared. You can search for your favorite widget or simply create your own!

Widgets can be sorted, moved, archived, deleted, pinned, favorited, edited, and shared.

Shared widgets can be edited (if the sharer has allowed this permission), sorted, and/or deleted.

Custom widgets can be sorted, moved, archived, deleted, pinned, favorited, and shared.

Platinum widgets are listed in the Widget Library on the bottom half of the screen.

Pro widgets are listed in the Widget Library and will be marked as such.

Only Pro users will be able to access Pro widgets by clicking on “Add widgets” in the menu bar and choosing a Pro widget.

Every user can buy Platinum widgets regardless of their subscription status.

Yes, you can repeat the same widget any number of times within the same Dashboard.

There is a widget search bar on the top of the dashboard. When you start typing the results box will appear below the search field showing the results of your search along with your favorite widget list and recently used widgets.

You can create your own “based on base widgets”. Base widgets can be composed of: title, description, list of albums with pictures, list of links, list of events, list of checklists and list of files. All widget types created by the user will always have full mode.

Yes, a list of links within a new widget allows you to add your preferred links there. Clicking on those links redirects users to different websites. You can also replace or delete current lists of links or add new ones.

You cannot import widgets from outside the add.it platform.

All users are free to share their dashboards (other than the Home dashboard) as well as any widgets and modgets that they may own. The home dashboard cannot be shared. When you share a dashboard with someone, you are sharing all the widgets that you own from that dashboard, not those shared with you. There is a full editable mode and a read only sharing mode, which means you can choose whether you want to allow your dashboards and widgets to be edited, or not.

You can share your widgets by clicking on the share icon in the widget and typing-in an email address or selecting from your list of contacts that you have previously shared with.

No, you cannot reshare a Widget that has been shared with you by another user.

Platinum Widgets can only be used by people who have purchased them.

Edit the “My Links” widget by clicking on the 3 dots in the top right to bring down the menu and selecting “edit widget”. From here click on “Add New Links” and enter a name and the URL. To save time, copy and paste from your web browser's address bar or to add a link from the “Suggested Links” widget, simply click on the copy button to the left of the suggested link and paste it into your “My Links” widget!

Yes. You can delete these widgets, although we recommend that you archive them so they can be restored later if you like. Once you delete these widgets you cannot bring them back.

Some widgets use an outside service from a 3rd party and are not under our control. If you encounter any problems, please notify us and we can forward that feedback to these 3rd parties to improve their widgets.

The AdSense widget allows us to generate funds to further develop and support our platform. Pro users are able to remove this widget! Go Pro here!

Subscriptions

When you become a Pro user you gain access to all Pro Widgets as well as greatly increased limits for Widgets and Modgets!

Pro-Subscription is automatically renewed upon expiration, unless the Credit Card is overdrawn or has expired, or in case you have canceled the subscription.

Users will receive notification 5 days before their subscription is about to expire. Your subscription will be automatically renewed on the expiration date.

Click on your profile picture in the top right and select “Payments”. On this page you can view your current subscription status.

Click on your profile picture in the top right and select “Payments”. You will need to unsubscribe from your current subscription plan in order to choose another. Click on Subscription Plan and choose payment frequency.

In order to unsubscribe, go to your profile, click on the profile image and choose “Payments” from the dropdown menu. Then click on the “Unsubscribe” button. Your subscription will be valid until the expiration date, but won’t be renewed afterwards.

Basic users can’t turn off or remove the AdSense widget. Only Pro Users can remove the AdSense widget from their Dashboards.

Payments

The charge for your order will be shown on your billing statement as “Add.it payment”.

None of your credit card information is stored with Add.it. Stripe opens in an iframe and they handle all payments through their fully PCI DSS compliant platform.

For transaction history, click on your profile picture in the top right and select “Payments”. Here you will be able to view past transactions as well as your subscription status.

At this time we are not offering gift cards, however they are planned. Stay tuned!

News and Recommendations

You can subscribe to the Add.it newsletter by leaving your email address, using the Newsletter field in the Footer of the landing page.

We work to provide you with the very best website and App recommendations. Every time you open your dashboard 5 links are taken from the link pool to be displayed to you. If you have filled in the opt-in questions, or have registered with your Facebook account, you are given suggestions based on this data.

If you change any of your answers, it will be reflected in the suggested content within existing dashboards as well as the composition of any dashboards that are created going forward.

In order to receive Add.it news and recommendations you need to subscribe to our Newsletter by leaving your email in the Newsletter field in the Footer. Also check our Media Page.

There won’t be recommended Widgets on the Dashboards you created as you assigned it a New Name, only standard Widgets will be available.

Only 5 suggestions are displayed as to not take up too much of your scree but still give a decent selection. The suggestions will change every time you refresh your dashboard.

Yes. You can delete these widgets, although we recommend that you archive them so they can be restored later if you like. Once you delete these widgets you cannot bring them back.

Credits

Depending on the amount of credits, you can use them for various purposes. To find out more go to your profile, click on the profile image and choose “Affiliate board” from the dropdown menu.

Your credits will keep accumulating until you decide to use them.

Sorry! You cannot use your referral credits before you’ve reached 100%.

Yes, you are welcome to use your referral credits any time after they pass 100%.

Connection

Yes! Your dashboards will be shared between all versions of Addit. Just be sure to refresh your device when switching platforms to be sure that you will have your latest changes.

The web portal requires an active internet connection. The mobile apps will be able to use certain widgets in offline mode. Widgets that require access to a 3rd party or require a high level of calculation will not be available in offline mode. Sharing is also not available in offline mode.

File Types and Limitations

Supported files types are: xls, xlxs, ptt,, pttx, doc, docx, rtf, txt, pdf, jpeg, and png.

The maximum upload file size for all users is capped at 5MB.

Countries and Languages

English is the only available language right now. As we expand into new regions we will be adding support for more languages. Where would you like us next?

We are officially available in a limited number of countries, although we are always working toward being available in more countries. This process takes time as each country has its own legal framework.

Other

Notifications will be sent in the form of an email and popup notification on the web app. They can also be viewed by clicking the notification bell on the main dashboard page.

Notifications will be sent for the following situations:

  • When someone shares a widget with you.
  • When someone shares a dashboard with you.
  • When someone changes sharing options with you (enables/disables editing).
  • When someone stops sharing with you.
  • When someone unsubscribes from your shared resource (widget or dashboard).
  • When someone adds a widget to a shared dashboard.
  • When your subscription expires.
  • When a shared resource widget/dashboard is deleted.
  • When someone registers using your Referral link.

If you experience or witness any kind of abuse, do not hesitate to contact us!

Please contact us and we’ll be happy to help.